We will accept authorized returns within 30 calendar days of the date the product was received by the buyer or original recipient.
Authorized returns need to be returned with all of the items that were included in the original package(s). If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure.
All authorized returns must be in their original condition, include all components and cannot be disassembled, mounted or damaged due to incorrect installation. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong defective parts during installation.
Parts not returnable: Service Manuals, CD-ROMS, Special-order products, Custom-made products and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if they have been plugged in or unsealed for any reason.
In order to obtain a Return Merchandise Authorization (RMA) Number, Send an Urgent email, mentioning all detail and reason of return, or call the customer service regarding the return.
1. Send online - Provide your order number, name, email address, phone number and the part Name/ Number you wish to return, along with an explanation as to why the part is being returned. If you do not have your order number (or P.O#), please indicate when your order was purchased and the full name you used upon ordering.
2. Call us - Call the Returns Desk at +971 40 3209200
All returns must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs. We cannot be responsible for damaged returns resulting from inadequate packaging.
RMA Number(s) together with the return shipping instructions will be sent through email immediately after receipt of the fully completed form. An RMA number is required to track and process your return.
Return freight charges are not reimbursable unless the return is a direct result of the company error.
Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.